1 2 Previous Next 21 Replies Latest reply on Jan 4, 2018 6:22 AM by Ravindrakumar Rodge

    9.1.04 installation failed

    Jarl Groneng

      When changing the TEMP and TMP environment variables before the install (clean install) the installation fails with these errors: (I changed the TMEP and TMP to c:\temp\1)

       

      LOG EVENT {Description=[Cannot run program "vcredist_x64.exe" (in directory "c:\temp\1\Utilities\rik\win64"): CreateProcess error=2, The system cannot find the file specified],Detail=[Cannot run program "vcredist_x64.exe" (in directory "c:\temp\1\Utilities\rik\win64"): CreateProcess error=2, The system cannot find the file specified]}

       

      LOG EVENT {Description=[Microsoft Visual C++ 2008 Redistributable installation not detected after redistributable installation],Detail=[One or all of the following dlls not found MSVCP90.DLL, MSVCR90.DLL,  MFC90.DLL. CMDB installation will not work, please uninstall and try installing vcc 2008 redistributables again. If this doesn't work, please contact Microsoft support.]}

       

      The Utilities\rik directory is not located in the c:\temp\1 directory, but under the C:\Users\Administrator\AppData\Local\Temp directory. So the installer can not find the vcredist_x64.exe file.

       

      A workaround is to not change the TEMP and the TMP environment variable.

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