I don't see anything strange... Can you search the "jpg" of "gif" files appearances on the HMTL code and see if the path that Remedy build dynamically is correct? Can you send some examples?
Is it something you were looking at from Error details?
<div id="TBnewsearch"><img src="../../../../resources/images/mt_sprites.gif" alt="New search" /></div>
<div id="TBnewrequest"><img src="../../../../resources/images/mt_sprites.gif" alt="New request" /></div>
<div id="TBmodifyall"><img src="../../../../resources/images/mt_sprites.gif" alt="Modify all" /></div>
Eager to hear for resolution of this issue at the earliest.
Try to open in an new tab the url:
<your current url>../../../../resources/images/mt_sprites.gif
It is possible to load the GIF?
I think the problem is the images are not accesible
Looks to be the issue with the images as everyone talks on this discussion but is there a way to revoke them or get them back if missed anyways.
Let me know the URL you want me to try as the one here with the above details will not take me to the images..
How is possible to load the GIF?
Please share the details/Information.
Let me correct the above communication i went ahead and able to see all the similar images at the path
D:\Program Files\BMC Software\ARSystem\midtier\resources\standard\images which is what we were talking about earlier and could see it has mt_sprites.gif as part of it.
Cross checked the image count on other Working Environment too which is same.
Ok would you make this test? Only for know is remedy is building correctly the URL.
I Tried this URL :http://server.example.com:8080/arsys/shared/images/ by replacing the server name and Domain at my end it gave ARERR File Not Found
I Tried this URL:http://server.example.com:8080/arsys/resources/standard/images/mt_sprites.gif by replacing the server name and Domain at my end it gave ARERR File Not Found
http://server.example.com:8080/arsys/forms/appserver/SHR%3ALandingConsole/Default+Administrator+View/?cacheid=f62f5d2d takes me to login page which has the issue.
Ok. Is there any image loaded? What is the image url? (right click on it and then properties) Is there any difference with the URL on the server that works fine?
Yes when i checked the working Environments image URL it has path (http://server.domain.com:8080/arsys/imagepool/SRM+Console-Home%21appserver?cid=1
Where as the Non working Environment has Unknown Protocol with no URL in it.
Is there anyway to correct this if anything missing at our Environment.
Hi, there is any difference between this URL and the URL of the missing images?
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We have tried all the suggested options for the resolution of this issue from RSSO and Midtier end too by Passing the RSSO too,which didnt help me get the issue resolved.
Finally with the Uninstall of Mid tier resolved the issue at our Environment.
Being Non-Prod we took a lot of time to get this addressed and resolved but if this has to be moved to Production sometime very soon once the Testing/Valdiation is done from the User perspective then what needs to be taken care to get rid of this issue.
Appreciate your inputs and suggestions for the resolution of this issue.As Always Much Appreciated with Communities support we surely get all the times in need.
Kind Regards;--Abdul Moid