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Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 1:08 AM

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Hi Team,

We are on BMC Remedy 9.1.03 on one of our Environment with Oracle as DB and Windows as OS.

We had couple of access issue with LDAP and Admin users and BMC suggested to upgrade to 9.1.03 Patch001 so went ahead and issue was still prolonged for longer than a month.

Then BMC suggested to Upgrade/Reinstal RSSO,so we are right now on RSSO 9.1.02 and with few of the configuration changes and working with BMC we had resolved the login issues but now we see that all our consoles(Incident/SRM.....) are missing the look/customization we had ...

Did anyone experience or do we have anyone who can let us know what might have went wrong to get this look different.

Attaching the screen capture of Environment with issues on the console.

Working Environment.

Appreciate response at your earliest availability.

Regards;--Abdul Moid

1. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 1:11 AM (in response to Abdul Moid Mohammed)

Adding one more screen capture of Console which overlaps basically.

Eagerly waiting for the update from Team to resolve this issue,simultaneously i have already raised a ticket with BMC on the same.

Appreciate response at your earliest availability.

Regards;--Abdul Moid
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2. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 1:48 AM (in response to Abdul Moid Mohammed)

Even the Hard Flush didnt resolve this issue.

Appreciate if someone can assist me with this issue at the earliest possible?

Regards;--Abdul Moid
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3. Re: Weird View changes on the Environment - 9.1.02.

Ravindrakumar Rodge Nov 27, 2017 2:02 AM (in response to Abdul Moid Mohammed)

Check with the browser version.
Check the behavior with other browsers.
Check if there has been recent upgrades at iE side.

Regards,
Ravi
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4. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 2:24 AM (in response to Abdul Moid Mohammed)

Hi Ravi,

I have checked on all the browsers(IE,FIrefox and Chrome) too the issue remains the same.

I have the issue on all the Browsers.

Regards;--Abdul Moid
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5. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 4:15 AM (in response to Abdul Moid Mohammed)

With one of the earlier blog/thread which asked to check & try to update midtier to the latest version which i have already done it.
I have upgraded Midtier from 9.1.03 to 9.1.03 Patch001 and still the issue persists.

This is the Mid Tier Version at my environment - 9.1.03.001 201708171714

Yet to hear from BMC on the same.

Appreciate response at your earliest availability.

Regards;--Abdul Moid
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6. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 27, 2017 4:39 AM (in response to Abdul Moid Mohammed)

Hi Team,

Appreciate assistance on the resolution of this issue at the earliest availability.

Regards;--Abdul Moid
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7. Re: Weird View changes on the Environment - 9.1.02.

Ravindrakumar Rodge Nov 27, 2017 4:50 AM (in response to Abdul Moid Mohammed)

The browsers make use of ARSystem.css file to render the web pages. Can you try with below steps.

1. Copy the ARSystem.css from a working environment.
2. Stop Midtier services.
3. Take backup of existing ARSystem.css in non-working environment and replace it with a copy of working environment ARSystem.css
4. Perform hard flush of MidTier cache.
5. Restart the web server services and check.

Regards,
Ravi
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8. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 28, 2017 4:12 AM (in response to Abdul Moid Mohammed)

Regret the delay in responding to the post.

I tried this change just now and it didnt resolve the issue.

I mean replacing the arsystem.css from Working Environment to Non Working and performing the Hard Flush and checking the issue still remains the same.

Appreciate response at your earliest availability.

Regards;--Abdul Moid
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9. Re: Weird View changes on the Environment - 9.1.02.

Juan Miguel Matas Santiago Nov 28, 2017 6:33 AM (in response to Abdul Moid Mohammed)

Seems a problem loading the images. Can you test changing the image format from PNG to JPG? They are located on the Resources folder in mid-tier.
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10. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 28, 2017 6:50 AM (in response to Abdul Moid Mohammed)

Hi Juan,

We do have Images within Shared Directory in our Environments and not on Resources Folder.
Yes they are all GIF and JPEG Images.
Screen capture of the same for your reference.
Appreciate assistance at the earliest.
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11. Re: Weird View changes on the Environment - 9.1.02.

Juan Miguel Matas Santiago Nov 28, 2017 7:04 AM (in response to Abdul Moid Mohammed)

Hi, maybe the navigator is not able to load this images from the current folder. Can you enable the Internet Explorer debug mode (pressing F12 key) and watch if there is an error showed in the console?
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12. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 28, 2017 7:17 AM (in response to Abdul Moid Mohammed)

Here is the Details i see when F12 Debug is enabled :
When i click it takes me to the HTML Details of it and dont find any error as such.

Let me know if something else needs to be checked to get the errors ?

Thanks;--Abdul Moid
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13. Re: Weird View changes on the Environment - 9.1.02.

Abdul Moid Mohammed Nov 28, 2017 9:05 AM (in response to Abdul Moid Mohammed)

Hi Team,

Does anyone have an update for me for this resolution.
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14. Re: Weird View changes on the Environment - 9.1.02.

Juan Miguel Matas Santiago Nov 28, 2017 9:19 AM (in response to Abdul Moid Mohammed)

Can you show a screenshot of the result of double-clic on the error?
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