5 Replies Latest reply on Nov 27, 2017 10:12 AM by Raghavendra Mudagallu

    Custom Field Issue

    Raghavendra Mudagallu

      Hi All,

       

      There is a custom field on Change form. By default this field is not hidden at field level in developer studio. But when the change form opens up then custom active link will hide this field. This was an existing code and used to work pretty well. And all of a sudden i noticed that custom field is visible on the change and nothing happens when user clicks on the field. This is happening in DEV/QA/PROD envs.

      2017_11_23_20_34_11_BMC_Remedy_Search_.png

       

      I did both soft/hard flush on the MT Boxes as per the thread Remedy - Mid Tier - How to perform a Hard Cache flush for Mid Tier . But nothing is helping out.

       

      I checked even with Windows team that there was no recent patching activity on the remedy servers.

       

      Any help is much appreciated.

       

      Regards,

      Raghu