Hello All,
When i try to update Patch Management Database, it says updating for quite sometime and finally shows as Published, i am not sure what is this mean and no idea which log i have to refer for troubleshooting, pls help
Regards
Sriram
As of 9/27/2017 the Patch KB is 2.0.2.3442. Can you look at your master server and see what Patch KB is applied to that device? I have no idea what published means but curious if the KB package was downloaded and packaged for deployment... This may be a step prior to packaging that I never see because it typically works so fast but there may be an issue with packaging that KB article. If your Master server is not on the latest KB I would open a ticket ASAP. You do have an E:\Patches folder on the Master, correct?
You can also look at the logs on MV-BMCFPAC and filter on the Patch Management module and look for any errors or failures.
Hello Gibbs,
yes my version is 2.0.2.3418 please find below screenshot, yes i have patches to E:\Patches, it would be great if you raise a ticket and help me on this.
my email id is srirama.haasan-v@abfrl.adityabirla.com
Regards
Sriram
Hi Sriram,
The fastest way to open a ticket with bmc support is to send an email to the following address with your issue:
You will get a generated email with your bmc incident# for tracking your issue.
Regards,
Jason Prazeres
Hello Jason,
Raised case 00406471 please help.
Regards
Sriram
Hi Dario,
Patch Management Database status had been automatically from Published to Up to date, not sure how this happened.
Regards
Sriram
