8 Replies Latest reply on Nov 22, 2017 2:28 PM by Shailesh Kumar

    Can we send more than 255(character limit) in the notes field of work order through SRD?

    Shailesh Kumar

      Hi All,


      Some time customer want all the data of SRD's questions in the notes field of Work order or incident.As I know notes field don't have any character limit. I tried to map few questions in the notes SR but it returns me "not allowed more than 255 character length".


      I alse tried like this ->


      mapped few questiosn in SR 10 and SR 11

      than mapped both sr filed in the notes filed >

      Notes->SR10+SR11. IT gives me blank notes filed in the ticket.


      Please suggest how we can send more values in the notes field ?