8 Replies Latest reply on Nov 22, 2017 2:28 PM by Shailesh Kumar

    Can we send more than 255(character limit) in the notes field of work order through SRD?

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      Hi All,


      Some time customer want all the data of SRD's questions in the notes field of Work order or incident.As I know notes field don't have any character limit. I tried to map few questions in the notes SR but it returns me "not allowed more than 255 character length".


      I alse tried like this ->


      mapped few questiosn in SR 10 and SR 11

      than mapped both sr filed in the notes filed >

      Notes->SR10+SR11. IT gives me blank notes filed in the ticket.


      Please suggest how we can send more values in the notes field ?