3 Replies Latest reply on Dec 8, 2017 12:58 AM by Bhuvaneswaran Ekanathan

    BPPM is generating incidents in Remedy for older events

    Paresh Chaudhari

      Hi,

       

      Version details of BMC ProactiveNet is as follows -

       

      BMC ProactiveNet 8.6 Build 221076967 Installed.

      BMC ProactiveNet Agent 8.6 Build 221076967 Installed.

      Applied Service Pack 8.6.02.03 - BMC ProactiveNet Server 8.6 Build 221076967.

       

      We have 2 sites in our environment. Each site has 3 BMC PATROL Adapter (mcxp) running. Events from BMC PATROL agents are collected on 3 remote cells on host in 2 sites. These cells are in HA. Every 3 months we do Server OS patching in which we shut down application processes and HA processes take over in the other site.

       

      The issue is -

       

      After each application recycle we start receiving event in BPPM from an older date from a span of 3 months & sometimes more than that. These event are then reported to Remedy via IBRSD and create fresh incidents.

       

      Any pointers for checks in right direction? Any hot fixes? Please help !

       

      P.S. - Please let me know if any details are required.

       

      Thanks,

      Chaudhari, Paresh D