3 Replies Latest reply on Dec 8, 2017 12:58 AM by Bhuvaneswaran Ekanathan

    BPPM is generating incidents in Remedy for older events

    Paresh Chaudhari



      Version details of BMC ProactiveNet is as follows -


      BMC ProactiveNet 8.6 Build 221076967 Installed.

      BMC ProactiveNet Agent 8.6 Build 221076967 Installed.

      Applied Service Pack - BMC ProactiveNet Server 8.6 Build 221076967.


      We have 2 sites in our environment. Each site has 3 BMC PATROL Adapter (mcxp) running. Events from BMC PATROL agents are collected on 3 remote cells on host in 2 sites. These cells are in HA. Every 3 months we do Server OS patching in which we shut down application processes and HA processes take over in the other site.


      The issue is -


      After each application recycle we start receiving event in BPPM from an older date from a span of 3 months & sometimes more than that. These event are then reported to Remedy via IBRSD and create fresh incidents.


      Any pointers for checks in right direction? Any hot fixes? Please help !


      P.S. - Please let me know if any details are required.



      Chaudhari, Paresh D