I think this is Remedy, so moving there.
Whoops, I can't move it; if someone can move this to Remedy, that would be good.
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This is regarding BMC Action Request System / Email Engine.
I think this is known issue. Email based approval do not work because approval email is already deleted and does not find the reference email.
Not sure but this is fixed in latest version.
What is your ARS version?
Discussion successfully moved to Remedy AR System.
Nakul Khiste to help others help you better, please Tell us more about you. I also see couple of other accounts under same name (one with IDFC bank domain itself), are you aware of these? Nakul khiste Nakul Khiste.
Please reach out to email@example.com if you are the owner of these accounts and would like to keep only of them, ensuring conversations aren't lost and other members are able to find you on BMC Commuinities easily.
Here you go.
If you have access to above KB then there is hot fix attached.
The reported behavior is logged as a defect SW00447474.
For user reference we have attached the hotfix for the reported behavior with this knowledge article.
NOTE: To implement the attached hotfix, we highly recommend you to please follow the steps from Read Me file <Included in attached hotfix> on your development server. After successful validation of the hotfix on your development server you may implement the same on your Production server.
- BMC Remedy IT Service Management Suite
- BMC Remedy Change Management Application
Wow. That was quick! ( ^_^)／
There is also a known issue where email based approval doesn't work if you have multiple recipients in the approval mail. Something like CC, BCC.
Thanks,I will check and delete others.
Hi Sidhdesh, I have already applied this hotfix but its not working. BMC is saying that this hotfix is for older version and we are at ARS 9.0.01.
Then BMC should provide new hot fix for 9.0.01. I dont think, there is something we can do at configuration level. This is AR code line defect.