2 of 2 people found this helpful
You are entitled to use BMC Remedy Smart Reporting with a valid BMC Remedy ITSM license. So, you will continue to use BMC Remedy Smart Reporting until the BMC Remedy ITSM license is valid. Also, BMC will provide new version of the license key for BMC Remedy Smart Reporting from time to time in future releases, which will extend the term of BMC Remedy Smart Reporting.
The license expiration date which is displayed Smart Reporting application belongs to Yellowfin. Nothing to worry about this expiration date.
5 of 5 people found this helpful
You are not right, when expiry date is over you can not access the smart reporting. you need to download the new license key here https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA214000000gmiUCAQ&type=Solution