What is the Remedy Version ?
I hope You are not referring here- RBE (Rule Based Email).-
Ticket/Request Creation Using Email Template. Here is the sample and how to do this.
Hi, Remedy version is 9.1.02
Sowmiya Swaminathan | Cloud Services
NTT DATA, Inc.
Consulting | Digital | Managed Services | Industry Solutions
I doubt there are any template for emails to create incident.