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For each job under "Actions" Tab you can configure it in "On"/"Do" action. See this screenshot. In Control-M language we call it defining a job where we give all the Job Scheduling and other definition parameters.
The steps mentioned in URL are enough for a successful integration with Remedy.
Ok, thank you. Is there a way to avoid On-Do action? Way that every "Job ended Not OK" make Remedy ticket, without need to set ON-Do action for every job separately?
Thank you very much
Another option is to define a BIM job to send a notification once a batch is failed ,if you have Batch Impact Manager installed and integrated to Remedy.
You may customize the parameters in RemedyConfig.XML.