3 Replies Latest reply on Oct 11, 2017 4:26 PM by John Comes

    Exclamation mark showing randomly in email notifications

    John Comes

      Trying to determine why exclamation characters are randomly showing up in notification emails sent out by Track-It.

       

      We are seeing them appear at times in various places in the emails - in copied data from the original ticket creation email, in set response verbiage, and once in the canned/built-in Status reply link appended to notification emails.

       

      Screen shots included:

      Screenshot_1.png

      Screenshot_2.png

      Screenshot_3.png

       

      We are using HTML to create a table in the response emails - for formatting and color but the last example showed up on an early example using fairly vanilla response options and the default link options.

       

      Any suggestions?

       

      -John