4 Replies Latest reply on Oct 9, 2017 3:22 AM by Tamara Ehmoser

    How to add a new Change Reason in Smart IT?

    Tamara Ehmoser

      Hey guys!

       

      We need to add a new value for "Change Reason" in Smart IT-Change Management but it doesn't work. It still shows the ootb-values:

       

      I know how to add Custom-Fields, but didn't change the values of an ootb-Field yet; So we just tried to add the new vaule via DevStudio on CHG:Infrastructure Change and CHG:ChangeInterface_Create, Metadata-Refresh was also done.

      As this is a field that is there ootb, I cannot drop the field from the Change-View and re-set it again onto the view (this usually works if the display of other fields is not correct).

       

      Any ideas?

      Thanks & Regards, Tamara