Hi kendar,

I apologize about it.

i am just started to learn RF.

I understood RF can manage the tickets that " create Incident" to (~ Problem ~ Change Request ~) "Release".

And i am wondering how to operate like in this situation, for example

1. I create the <Example ticket> from "Incident". Ticket number: IN00002237

2. Then need to create ticket for "Problem" related to above Ticket number: IN00002237. (Ticket number: PR00000015)

3. After that need to create the ticket for "Change Request" related to above Ticket number: PR00000015.

   (Ticket number:CR00000039)

4. Create "Release" ticket that related to above Ticket number:CR00000039. (Ticket number: RM00000012)

Is there any input-box or something for "Problem", "Change Request", "Release" that let the person know this ticket is related to **000000 ?

Or should use "Action" -> "Add MEMO" write "Related to **00000 ticket for each process ticket? Please let me know if there is something way:) thanks!

Best Regards,

Mina

Hi kedar,

Now i just found how to do it!

i could linked other ticket from "detail" page like below.

Thanks for trying to understand my query!

Best Regards,

Mina