7 Replies Latest reply on Oct 6, 2017 3:05 AM by Razeem Mohamed

    Monitor Bank's ATM

    Babar Shamsi

      Can we monitor ATM of Bank using TrueSight Operation Management Solution? if Yes the How?

        • 1. Re: Monitor Bank's ATM
          Razeem Mohamed

          Can you provide more details about the interface through which you wish to monitor the ATMs? Through SNMP, APIs etc?

          • 2. Re: Monitor Bank's ATM
            Babar Shamsi

            Its normal ATM, older machines might be non SNMP. Searching how to monitor the health of machines (ATM), not only limited to network. Customer want to explore more details because sometimes network is UP but machine is in hang state. So customer want to monitor the health status and operational state via TrueSight OM. How it possible with TSOM? What components will be required?

            • 3. Re: Monitor Bank's ATM
              Razeem Mohamed

              First we need to identify the interface through which we can pull these data. Then we can use Monitoring Studio KM to configure the monitoring.
              If you can get more details from the admins who manage these ATMs, then it will be easy to configure the monitoring.

              • 4. Re: Monitor Bank's ATM
                Babar Shamsi

                anyone have an experience of it ? because ATM system is very generic means ISP provides communication between ATM and host processors. When the transaction is made, the details are input by the card holder. This information is passed on to the host processor by the ATM machine. The host processor checks these details with authorized bank. If the details are matched, the host processor sends the approval code to the ATM machine so that the cash can be transferred.

                 

                The Automatic teller machine is simply a data terminal with two input and four output devices. These devices are interfaced to the processor. The processor is heart of the ATM machine. All the ATM machines working around the world are based on centralized database system. The ATM has to connect and communicate with the host processor (server).  The host processor is communicating with the internet service provider (ISP). It is the gateway through all the ATM networks available to the card holder.

                • 5. Re: Monitor Bank's ATM
                  Razeem Mohamed

                  I think you misinterpreted my question. I did not ask what is an ATM machine. Most of the ATMs around the world run with Windows operating system. Which then hosts an application which manages the ATM and its services. By accessing the operating system we can get the details about the hardware health, printer status, application performance etc. I just wanted to know how the admins access the operating system remotely.

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                  • 6. Re: Monitor Bank's ATM
                    Babar Shamsi

                    So we can monitor the platform through PATROL agent and get the stats?

                    • 7. Re: Monitor Bank's ATM
                      Razeem Mohamed

                      If we can access the operating system, Yes.

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