Just an FYI, that date is end of sale for Windows 7 & 8, not end of support. Support ends on January 14, 2020 for Windows 7 and January 10, 2023 for Windows 8: Windows lifecycle fact sheet - Windows Help
What kind of issue are you having using Track-it on Windows 10?
We just finished installing Track-It! 11.4 and I have the Technician client running on my Windows 10 Pro laptop. We're also able to audit our Windows 10 based workstations. However, during our first installation attempt on the Track-It! server and web server, the installations kept failing. Even after what we thought might have been a successful installation on the servers, we couldn't install the Technician client onto Windows 10 workstations. It turned out we had implemented a GPO to help mitigate a potential Cryptolocker attack and the GPO was interfering with the server and client installations.
We were able to disable the GPO, restart the servers, uninstall, restart and then reinstall everything successfully (boy I love VMware and the quick restarts!!!). You might have a GPO that's affecting your ability to install successfully.
Hope that helps.
I'm confused. All my Techs are running Track-It! with Windows 10 just fine (around 15 PCs). There were no .Net issues. Like Brad said what issues are you having?
We have not tested TrackIt on IT PC's yet, but we have some Windows 10 clients starting to roll in outside our department.
We have not had any luck with the remote control host. We regularly utilize remote control for supporting PC's. None of the Windows 10 clients will connect.
The main error we get is "name not found" when trying to connect (which there are some support articles which cover some aspects of this error, but nothing relating to Windows 10).
We also get some event logs on the host (Source: NetOp Host for NT Service):
Event ID 210
Internal error, if this happens again please report this to technical support:
Location 2202.57 L1406
Until your issue is resolved with the Technician client would suggest using Track-It Web versus using remote desktop.
We are using Track-It Tech Client on Windows 10 PCs. The issue we have is the Remote does not work on connecting to a Windows 10 PC. It worked early on, but after one of the later windows 10 updates it no longer works
We are rolling out Windows 10 and having issues with Track-It Audit and Remote Control.
The last post to this topic was Dec 2015. Has there been any resolution?
Track-It! 11.4 SP1 (the most recent version) should be working fine with Windows 10 Audits and Remote Control.
If you are not on the latest version, I would recommend upgrading at http://bmc.com/support.
If you are on the latest version, you might refer to the article below:
These may be helpful as well:
If you still need help or have questions, please let us know here, or open a support case at http://bmc.com/support where a dedicated Track-It! technician will be assigned to your case.
Thank you for your response and guidance.
Tried all that. Still cannot connect via remote control.
Hi Andrew, I don't see an attachment. I would recommend that you open a support case at http://bmc.com/support where a dedicated Track-It! technician will be assigned to your case. There we can troubleshoot a case like this much easier, by email, phone or Webex if needed.