Many thanks for your response on my query!!
I even saw your plugin before i posted my query, unfortunately we are using SaaS Model (Remedy on Demand) and BMC many concerned to add this plugin in their environment.
Are there any other alternate ways to progress this please.
1 of 1 people found this helpful
There are no OOTB ways to consume, so any option that you have (this plugin) or other solution (custom plugin of your own, script, etc) will be custom and need to go through rigorous scrutiny by BMC before being implemented....that plugin is the most comprehensive way I've seen on the market today....I can't even recommend anything better in the 'for pay' arena.
2 of 2 people found this helpful
Usually when I was Professional Service we tried to use LJ's plugin when the customer needed such a functionality.
When the JSON returned by the REST api required extensive parsing or additional treatment (several REST APis fired in sequence, appending data etc...) then we rather used a script in Java for example.
Thanks LJ for your kind response!!
Let me reach BMC to configure your plugin.
Understand Laurent. Thanks for your response!!
Yes, there are a number of SaaS customers that have the plugin configured. Additionally, if you are ready for the change, you can move to 19.08, which has native support for consumption, and the plugin is not needed.