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1. Re: Remedy Plugins - Usage Description
Mark WaltersMay 4, 2017 4:44 AM (in response to Marek Ceizel)
I'm not aware of any published documentation on how to use the BMC supplied plugins. In many cases you can probably work it out by looking at the example workflow that ITSM uses to call the plugins - at least for the less complicated ones.
For example, the one above removes HTML tags from a string and returns the plain text I believe.So you would call the plugin and provide the field that name that contains your HTML and it will send back the plain text as value 1 for you to set into another field.
Mark
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2. Re: Remedy Plugins - Usage Description
Marek CeizelMay 4, 2017 4:49 AM (in response to Mark Walters)
Hello Mark,
Thanks a lot. Of course the HTML2TXT is clear to me however there are many others. When I needed some functionality, I didn't even get the idea to check the available plugins.
If I would have some document where I can search, or pro-actively I would read such document so I know in the future what is available....that would be much better.
regards
Marek
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3. Re: Remedy Plugins - Usage Description
Mark WaltersMay 4, 2017 4:59 AM (in response to Marek Ceizel)
I suspect the issue is that BMC don't publish the details as the plugins are not intended for use outside of their out of the box use cases. Of course many of the plugins would have uses for custom applications but, by making the details public, it would limit the scope for changes which may break functionality and open up the "who supports them" question.
If there's enough demand perhaps a crowd sourced set of usage details could be created?
Mark
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4. Re: Remedy Plugins - Usage Description
Marek CeizelMay 4, 2017 5:16 AM (in response to Mark Walters)
I'll create idea for this....let's see what's the demand for this
thanks a lot
Marek
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5. Re: Remedy Plugins - Usage Description
LJ LongWingMay 4, 2017 7:40 AM (in response to Mark Walters)
And the further problem is that most of these plugins come with the ITSM Suite....so, if they were to be used by custom applications, how would the developer of said custom application get their hands on the plugin
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6. Re: Remedy Plugins - Usage Description
Marek CeizelMay 4, 2017 7:59 AM (in response to LJ LongWing)
easily. He must have ITSM
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7. Re: Remedy Plugins - Usage Description
Jason MillerMay 4, 2017 10:03 AM (in response to LJ LongWing)
That was my thinking too.
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8. Re: Remedy Plugins - Usage Description
Marek CeizelMay 4, 2017 10:09 AM (in response to Marek Ceizel)
1 of 1 people found this helpful -
9. Re: Remedy Plugins - Usage Description
Fred Grooms May 4, 2017 12:45 PM (in response to Marek Ceizel)What is the difference between the HTML2TEXT plugin and the STRIPHTML function (I believe added in ARS 8)?
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10. Re: Remedy Plugins - Usage Description
Marek CeizelMay 5, 2017 1:09 AM (in response to Fred Grooms)
good point for the requested documentation