4 Replies Latest reply on May 5, 2017 4:25 AM by Amit Jaiswal

    IN and SR templates : BMC Remedyforce

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      Hi All,

       

      While creating SRD we add service,service offering, category, incident template and service request template. But I want to know why do we need to add both templates in it. Can I have an example?

       

      Thanks!