10 Replies Latest reply: Apr 16, 2008 6:57 PM by emcee RSS

need help on sending SMS

kalyani9

Hi all


I need help on sending SMS.My client wants to recieve a SMS on raising of priority 1 tickets.

Is there any feature available in ITSM 7 other ?

Thanks
Kalyani


  • 1. Re: need help on sending SMS
    Vincent RIEDWEG

    Hi,

    On one project, I have developed a small utility in C that can be configured as a pager in ITSM 7. It works fine.

    You can do the same kind of developement accordinf*g to the API's of your SMS gateway provider.

    Vincent.

  • 2. Re: need help on sending SMS
    kalyani9

    Hi Vincent

    Thanks for your reply.

    We had written a Jscript file in ARS version 5 .we are calling that Jscript file through Runprocess command and it's working fine.we want to implement the same thing in version 7.
    Is there any other way to do this functionality or is there any feature available in Version 7 ? 
    Can you send that C utility file ?


    Thanks
    Kalyani

  • 3. Re: need help on sending SMS
    Vincent RIEDWEG

    Hi,

    There is no SMS feature OOTB in ITSM 7. In my mind, the better way is to use the pager functionality with your own program.

    If you have a working solution I thing that's not too difficult to adapt it to ITSM 7.

    Due to project policy, I am not allow to send you the file.

    Vincent.

  • 4. Re: need help on sending SMS
    Paul Nel

    Hi,

    Why not go the extra mile?

    We added SMS (and SMS and Email) as a notification method throughout our bespoke applications.

    We send the SMS via a web service from filters and escalations. Because of the volume of SMS's, we have a server on site that runs a couple of GSM modems and Orion server software. Orion then publish the web service we consume. If you don't plan high volumes of SMS, I'm sure there are SMS gateways that publish web services than can be easily consumed.

    Regards
    Paul


  • 5. Re: need help on sending SMS
    Sylvain YVON

    Hi,
    Some SMS service providers come with a simple http get interface.
    I integrated it very simply with a simple bash script in a non ARS project.

    Sylvain

  • 6. Re: need help on sending SMS
    Carl Wilson

    Hi,
    there are a number of SMS providers that allow you to send an SMS via email where you provide them the number to receive the SMS in the message.

    e.g. xxxxxxxxxx@smsgateway.com

    You can then use the Notification filter to send out the SMS to the provider like a normal email notification and the user receives an SMS.  Subject and text is converted into the SMS and sent to the phone by the provider.

    You usually pay based on the number of emails/sms sent i.e. pay a flat rate/1000 messages etc.

    I have used this solution very successfully for exactly the situation you have mentioned, our contractor received an SMS for different priority of jobs when opened and resolved.

    Cheers

  • 7. Re: need help on sending SMS
    Andy Spiers


    Maybe you'd like to consider

    AlarmPoint is an enterprise-grade event notification and resolution system with application in Incident, Support, Service Impact, Event and Continuity Management. AlarmPoint allows you to manage a mobile workforce; intelligently manage and handle events; abstract users from the complexities of notification technologies; and automate the resolution process. AlarmPoint adds intelligent notification, escalation, and remote response capabilities to BMC Software solutions through ready-to-go integrations, letting you proactively avoid service degradation and significantly reduce system downtime.

    Regards

    Andy Spiers

  • 8. Re: need help on sending SMS
    kalyani9

    Hi all

    yes andy
    you are correct. I have read about this AlarmPoint.
    This is will help us to integrate with BMC Remedy for sending SMS etc....
    But to run this in web we need to install Cold fusion.
    And configuration also little bit complicated.

    But I'm searching for AlarmPoint Trial version.
    Do you have an idea where can i download this trial version ?

    Thanks
    kalyani

  • 9. Re: need help on sending SMS
    Andy Spiers

    Hi

    You can download a trial copy from the BMC Customer Support Electronic Product Downloads (EPD) Site

    http://www.bmc.com/info_center_support/overview/0,3252,19097_4736150,00.html

    Regards

    Andy Spiers

  • 10. Re: need help on sending SMS
    emcee

    Hi kalyani

    AlarmPoint has not needed Cold Fusion for quite some time now.  The current version 3.2.1 is much easier to install and the integration with ITSM7 offers a lot of out of the box fuctionality.  You can also get info directly from the AlarmPoint website.