12 Replies Latest reply on Oct 17, 2017 4:51 AM by abdallah hamaydeh

    RFC Approvers receiving email "The email can not be processed"

    Jonathan Girwar-Nath
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      Hi Everyone,

       

      Lately our RFC (Request For Change) approvers have been receiving an email with the subject line "The email can not be processed" and a body of "Item ID RFC-101372 is not correct." I cannot see where in Footprints this is occurring. They can vote by email and their vote is counted, however they receive these emails immediately after voting.

      I am unsure when the problem initially started, I have gotten feedback from my users as far back as Feb 28.

       

      Has any one else experienced this issue and been able to solve it? I have followed other posts about the default user, however those don't seem to solve the issue at hand.

      Any assistance in the matter is greatly appreciated.

       

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