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    BMC Solutions with SAP Solutions Manager

    Tony Rayner

      I have a few questions regarding SAP solutions from BMC.

      (1) What are the various solutions for monitoring? Am i right in saying there are deedicated BMC PATROL Knowledge Modules and also PORTAL performance managers.

      (2) What BMC products integrate with SAP Solutions manager? and what overlap is there between tools?

      (3) What options do I have to integrate alerts in SAP Solutions Manager into the BMC world? I know you can email alerts but what about forwarding alerts via SNMP...

      I think ideally I would like to use the PORTAL to monitor OS, SQL and SAP variables and get alerts from Solutions Manager for more SAP / Application specific issues...

      Regards,

        • 1. RE: BMC Solutions with SAP Solutions Manager
          lior orlovich

          Hi

          Please see my response inside.

          Please do not hesitate to ask me any other questions or with anything else I can be of assistance.

          Thanks in advance for your cooperation and patience.


          Thanks

          Lior.

          Posted message:

          I have a few questions regarding SAP solutions from BMC.

          (1) What are the various solutions for monitoring? Am i right in saying there are deedicated BMC PATROL Knowledge Modules and also PORTAL performance managers.
          [Orlovich, Lior --->] Correct with the BMC Patrol KM you can find the solution PATROL Integration for SAP CCMS and SAP Solution Manager 1.0.10 that can push ANY Patrol alert/metric into CCMS/SolMan.
          (2) Also We have the BMC Performance manager for SAP (Trak) that can pull CCMS alerts and place it with the Patrol framework
          (3) With the Agentless solution BPM for SAP 2.4 we are pulling CCMS metrics about dialog workprocess, gateway , etc


          (2) What BMC products integrate with SAP Solutions manager? and what overlap is there between tools?

          [Orlovich, Lior --->] If you refer to the SAP products then we have CCMS KM; Trak; Remedy


          (3) What options do I have to integrate alerts in SAP Solutions Manager into the BMC world? I know you can email alerts but what about forwarding alerts via SNMP...
          [Orlovich, Lior --->] Thru BMC performance manager for SAP – Trak we pull the Alerts thru Monitor_SET define with ccms you do not need to define email or SNMP for that we will pull it thru our collector via according the monitor_set that define and will place it with the Patrol framework

          I think ideally I would like to use the PORTAL to monitor OS, SQL and SAP variables and get alerts from Solutions Manager for more SAP / Application specific issues...

          • 2. RE: BMC Solutions with SAP Solutions Manager
            Tony Rayner

            Thanks for the reply.

            It sounds initially we could use BMC Performance Manager for SAP v2.4, plus the Performance Manager for SQL Server, and the Portval v2.4 as the monitoring solution. This we can integrate upto PEM and/or BEM as required.

            Let the applications team utilise the SAP Solutions Manager as thier tool for the environment.

            • 3. RE: BMC Solutions with SAP Solutions Manager
              Tony Rayner

              Do you know where I can find the metrics monitored by the BMC Performance Manager for SAP v2.4 option?

              • 4. RE: BMC Solutions with SAP Solutions Manager
                lior orlovich

                "Thanks for the reply.

                It sounds initially we could use BMC Performance Manager for SAP v2.4, plus the Performance Manager for SQL Server, and the Portval v2.4 as the monitoring solution. This we can integrate upto PEM and/or BEM as required.

                Let the applications team utilise the SAP Solutions Manager as thier tool for the environment."

                Good Morning

                Please see inside

                Please do not hesitate to ask me any other questions or with anything else I can be of assistance.

                Thanks in advance for your cooperation and patience.



                Thanks

                Lior.
                ----



                Posted message:

                Thanks for the reply.

                It sounds initially we could use BMC Performance Manager for SAP v2.4, plus the Performance Manager for SQL Server, and the Portval v2.4 as the monitoring solution. This we can integrate upto PEM and/or BEM as required.

                Let the applications team utilise the SAP Solutions Manager as thier tool for the environment.
                [Orlovich, Lior -&gt;] Please let me elaborate it : you can use it both with the BMC Performance for SAP V2.4 we will deliver set of CCMS metrics like: Dialog , Workprocess  , Gateway , Memory , Update , CPU , concurrent Users Etc..<br /><br />Also there if you interesting with more Alerts from the Monitor_set in CCMS and you have Patrol Agent as well you can use the PADM solution for SAP and deployed this par as well with the BPM 2.4 solutions.<br /><br />Just to update you that in case you only use the Agent base solution then the event from the SAP km also delivered to PEM / BEM</span><br /><br />--


                 

                • 5. RE: BMC Solutions with SAP Solutions Manager
                  lior orlovich

                  "Do you know where I can find the metrics monitored by the BMC Performance Manager for SAP v2.4 option?"

                  Hi Please find the list of all our 2.4 metrics attched

                  Please do not hesitate to ask me any other questions or with anything else I can be of assistance.
                  Thanks in advance for your cooperation and patience.

                  Thanks

                  Lior.

                  • 6. RE: BMC Solutions with SAP Solutions Manager
                    Tony Rayner

                    thanks, most helpfull.

                    ...and then we can obviously use that wonderfull tool TMART for web and R/3 monitoring from a user perspective....

                    • 7. RE: BMC Solutions with SAP Solutions Manager
                      lior orlovich

                      "thanks, most helpfull.

                      ...and then we can obviously use that wonderfull tool TMART for web and R/3 monitoring from a user perspective...."

                      Thanks for your feedback

                      Do you need advice with the TMART solution?


                      Thanks

                      Lior.

                      • 8. Re: RE: BMC Solutions with SAP Solutions Manager
                        Simon Kumar

                        Hi,

                          Could you please whether i can monitor the CCMS alerts of BI-Accelerator through Trak. As i could not get the Alerts in CCMS to Trak, even though BI-Accelerator has a Alert. And BI-Acclerator is running on Suse linux.

                        My versions as follow.

                        Trak v5.0.0

                        SAP version:
                        SAP R/3 v4.0.1
                        SAP Kernel 700_REL
                        SAP NetWeaver 2004s
                        SAP BI-Acclerator-7.0 Revision 40


                        Os version:
                        Aix 5.3.0.0 64 bit

                        Patrol Km version:
                        SAP Km version: 5.0.0(patch 5.0.02)
                        Unix Km version : 9.3.00(V3.6.60i)

                        Waiting for your reply... Thanks

                        • 9. Re: RE: BMC Solutions with SAP Solutions Manager
                          lior orlovich

                          Hi, Yes – sure you can get the CCMS alerts from the BI 7.0 SAP system with our 5.0 Trak solution. First you need to confirm both patches:

                          1. DV6K906506_TR_5000_20060611
                          2. DV6K906664_TR_5000_20061126
                           Also follow the instructions with the patched since it requirement additional role with our profile or you are using SAP_ALL & SAP_NEW Once this done, please define the monitor_set with the Trak paramater tree. Please note that our 5.50 Trak maintenance version support the ECC6 out of the box without additional patches. Please keep me update with the process, Feel free reaching me directly as well. Please do not hesitate to ask me any other questions or with anything else I can be of assistance.Thanks in advance for your cooperation and patience.
                          Lior
                          BMCSoftware(Office:   972-3-7675-316
                          (Mobile: 972-524-286-316
                          *lior_orlovich@bmc.com

                          • 10. Re: RE: BMC Solutions with SAP Solutions Manager
                            Rob Raphael

                            On a sode note I have found the BMC Performance manager Portal solution to monitor SAP a real benefit. I think the agentless solution is the way to go. It provides a fairly robust monitoring solution. I am waiting for the GA version to monitor the SAP enterprise portal.

                            • 11. Re: RE: BMC Solutions with SAP Solutions Manager
                              lior orlovich

                              Hi Simon, 
                              Please let me elaborate this issue: As I noticed from the snapshot delivered with Remedy part of the CCMS alerts (Summary) dose destitute into the SAPkm. 
                              As for the alerts with the ‘Current Results’ & ‘Status message’ branch we need to check when they generate meaning if they are old Alerts it will not distribute to the SAPkm. 
                              Each interval we collect the up-to-date CCMS alerts that will fit the Trak interval. So in case the CCMS alerts are old they will not collect. 
                              In order to confirm my guesswork we need to see the date details information about the CCMS alerts that are not present with the SAPkm (Display Alerts with RZ20) 

                              Please do not hesitate to ask me any other questions or with anything else I can be of assistance.

                              Thanks in advance for your cooperation and patience.

                              Lior Orlovich


                              (
                              Office:   972-3-7675-316

                              (
                              Mobile: 972-524-286-316

                              *
                              lior_orlovich@bmc.com

                              • 12. Re: RE: BMC Solutions with SAP Solutions Manager
                                Vivek Chourasia

                                Hi,

                                 

                                Thanks for such an informative discussion.

                                 

                                Could you pls let me how to Integrate BMC Portal to SAP Solution manager

                                • 13. Re: RE: BMC Solutions with SAP Solutions Manager
                                  lior orlovich

                                  Hi Vivek,

                                   

                                   

                                   

                                  Thanks for your feedback please let me elaborate about:

                                   

                                   

                                   

                                  BMC performance manager (BPM) integrate with SAP solution manager (SM) on dual directions any metrics from SAP SM can be propagated into BPM for SAP (meaning any metrics from CCMS can be extract into BPM for SAP) and on the other direction any metrics from BMC monitoring for any solution can be propagated into the SAP SM (meaning any OS/IT/DB/SAP Etc.. data can be build with the CCMS branch).

                                   

                                   

                                   

                                  Now please let me elaborate about

                                   

                                   

                                   

                                  SAP Solution Manager helps customers to recognize that a problem exists. If properly configured. However, the problem-resolution methodology used by SAP Solution Manager is based upon existing CCMS infrastructure (i.e., RZ20) that is in turn based on aggregated raw data. BMC Software solutions facilitate faster problem resolution by providing statistical root cause analysis and complete metrics history in synchronized intervals. Once captured by PATROL, the historical data and statistical root cause analysis data can be made available to CCMS and SAP Solution Manager (through the BC-XMW interface) further extending the value of SAP Solution Manager for SAP administrators and operators, and also SAP support.

                                   

                                   

                                   

                                  Today BMC can propagate all enterprise performance data into SAP CCMS and, from there, make it available to SAP Solution Manager. With this integration, SAP administrators and operators can now receive alerts and obtain performance metrics for all of the IT components that interact with their SAP NetWeaver environment, even if they are not part of the SAP system itself.

                                   

                                   

                                   

                                   

                                   

                                  In Summary BPM for SAP expand and complete the capability of SAP Solution Manager In order to achieve – reducing TCO and managing the entire SAP NetWeaver

                                   

                                   

                                   

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                                  Please do not hesitate to ask me any other questions or with anything else I can be of assistance.

                                   

                                   

                                   

                                  Thanks in advance for your cooperation and toleration.

                                   

                                   

                                   

                                   

                                   

                                  Lior Orlovich

                                   

                                   

                                   

                                  BMCSoftware -- ESM  BU

                                   

                                  EOffice:   972-3-7675-316

                                   

                                  OMobile: 972-524-286-316

                                   

                                  M lior_orlovich@bmc.com

                                  • 14. Re: RE: BMC Solutions with SAP Solutions Manager
                                    Vivek Chourasia

                                    Thanks Sir,

                                     

                                    One More thing, we are planning to integrate BPM manager (agentless,BMC Performance Manager Portal) to SAP Solution Manager.

                                    When we import BMC-PM-for-SAP-2.7.50.par file to BMC Performance Manager Portal. it will start Monitoring SAP environment on Remote boxes. But how to do we integrate it to SAP Solution Manager (to forward events from Portal to Manager with BMC Patrol), Since BMC Patrol, SAP KM is not in picture.

                                     

                                    Could you pls guide me for steps to perform this integration.

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