3 Replies Latest reply on Feb 9, 2018 12:20 PM by Piotr Sadowski

    Request ID search results with prefix changed from v7 to v9.1?

    Uli Rogosch

      Hi there,

       

      we are migrating from v7.0 to v9.1 (currently using 9.1.02 from Dec 2016)

       

      - on a regular form with any prefix specified for the request id field

      - let's say a request id exists with PRF000000000001

      - in search mode of the form I only enter '1' in the request id field

       

      in v7.0 I get the matching result PRF000000000001

      in v9.1 I get no matching results

       

      On forms without prefix, the search returns results in both versions

       

      QBE match on the field was not changed (still anywhere)

      We do not use FTS, but since the upgrade the FTS agent setting is available and enabled by default.

      Unfortunately I have no logs available right now. Will add them as soon as possible.

       

      Either the search behaviour of the ASTGETENTRY has changed since v7.0 or there is some configuration issue we did not find.

      I could not find any issue or change regarding that behaviour and Patch 001 for SP 9.1.02 does not seem to cover this.

       

      Any ideas on that?

       

      Kind regards

      Uli

        • 1. Re: Request ID search results with prefix changed from v7 to v9.1?
          Evan Ruble

          Hi Uli,

           

          I tested this on 9.1.02.000 using HPD:Associations, and it did perform the search correctly. Can you provide specific steps to reproduce your problem? Worst case, we can both perform the same action and compare workflow logs.

           

          If you have Smart IT installed, did you remove zeros from request IDs? On certain forms the search will not work correctly with the long ID format.

           

          For example, on HPD:Help Desk if you search for "1", it will convert the ID to the short version - INC1, rather than the long version INC0000000000001. In that's the case, the search doesn't seem to work correctly for IDs of the old format.

           

          Thanks,

          -ER

          • 2. Re: Request ID search results with prefix changed from v7 to v9.1?
            Uli Rogosch

            Hi Evan,

             

            sry for my delayed answer and thx for your suggestion, but we stepped back and are currently testing 8.1 where the issue mentioned is not existing, so I cannot provide any direct example right now.
            In addtion we do not use much of the ITSM suite but mostly custom forms, so this is more of a general issue (I think I posted my question in the wrong area then..). But anyway this should not happen at all....I think

             

            I think we are going to upgrade our migration testing environment to 9.1 again tomorrow.

            I will post more detailed information on this, as soon as it is available.

             

            thx in advance for your support

            Uli

            • 3. Re: Request ID search results with prefix changed from v7 to v9.1?
              Piotr Sadowski

              Hi Uli Rogosch, were you able to find solution for this problem in 9.1.x? I have the same problem on 9.1.03.001. Thanks for answer.