6 Replies Latest reply on Apr 3, 2017 2:24 PM by Stefan Hall

    BMC Remedy 9.1 Service Pack 2 is now available

    John Weigand
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      BMC Remedy 9.1 Service Pack 2 is now available
      BMC Software announces the release of Service Pack 2 for the following Remedy products:

      For detailed information about the enhancements in this release and the list of issues that have been corrected, see the release notes for each component.


      BMC Remedy IT Service Management 9.1.02 highlights
      Version 9.1.02 includes significant improvements to the upgrade experience and delivers improvements in product quality, performance, tuning, and security.

      • The BMC Remedy AR System Server is now configured out of the box with production-ready defaults so administrators no longer have to make extensive configuration changes for production usage. And the BMC Configuration Check utility automatically validates component configuration during upgrade against the production-ready defaults.
      • During upgrade, AR System server processes are automatically started and stopped, eliminating manual pre-upgrade steps.
      • Upgrade processing time is significantly improved
        • Definition file (.def) imports improved 30 percent
        • Full Text Search (FTS) indexing improved 50 percent
        • Hierarchical group processing improved 50 percent
      • Improvements to the BMC Remedy IT Service Management data access model and support group assignment simplifies management of ticket access for companies.
      • A new BMC Data Compliance for Remedy integration with the Microsoft Office 365 Data Loss Prevention (DLP) solution enables management of data policy breaches as a Remedy ticket.
      • New Change Automation workflows between Remedy and BladeLogic accelerate data center changes and deployments.


      Getting BMC Remedy IT Service Management 9.1.02
      This service pack is available for download from the BMC Electronic Product Distribution (EPD) site.


      Best regards,

      John Weigand
      Program Manager, BMC Software