2 Replies Latest reply on Feb 1, 2017 6:52 AM by suhas Annadate

    Changing TSIM URL value with DNS alias Name

    suhas Annadate
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      Hi All,

       

      We are able to access TSIM URL using IP Address and Hostname, but facing issue while accessing DNS alias Name.

       

      It showing blank page.

       

      Kindly suggest.

       

      Regards,

      Suhas Annadate

        • 1. Re: Changing TSIM URL value with DNS alias Name
          suhas Annadate

          Hi All,

           

          Below are findings.

           

          We have re-added TSIM component in TSPS console with DNS Alias name.

           

          1) Logged into TSPS console and Cross launch from TSIM console.

           

           

          2) TSIM console is launch.

          3) After clicking logout button, login page is available. It is working fine.

           

          Any idea, why TSIM login page(login.jsp) is showing blank screen(not loading) by using DNS alias Name.

           

           

          Regards,

          Suhas Annadate

           

          1 of 1 people found this helpful
          • 2. Re: Changing TSIM URL value with DNS alias Name
            suhas Annadate

            Hi Team,

             

            find below the updated procedure to solve this issue.


            Updated instructions:

            RDP/SSH to TSIM.

            01) Navigate to C:\Program Files\BMC Software\TrueSight\pw\tomcat\webapps\pronto\WEB-INF

            02) Backup C:\Program Files\BMC Software\TrueSight\pw\tomcat\webapps\pronto\WEB-INF\Web.xml

            NOTE: Place the backup Web.xml outsise C:\Program Files.

            03) Edit C:\Program Files\BMC Software\TrueSight\pw\tomcat\webapps\pronto\WEB-INF\Web.xml; and remove all the section below.


            <!-- Start : CSRF (Cross site request forgery) Header Referer Check Filter -->
            <filter>
              <filter-name>SCRFHeaderRefererFilter</filter-name>
              <filter-class>com.proactivenet.servlet.CSRFHeaderRefererCheckFilter</filter-class>
            </filter>
            <filter-mapping>
              <filter-name>SCRFHeaderRefererFilter</filter-name>
            <url-pattern>/*</url-pattern>
            </filter-mapping>
            <!-- End : CSRF(Cross site request forgery) Header Referer Check Filter -->

            04) Save the file.

            05) You need to restart the TSIM Server, simply restarting the Apache Tomcat will not be enough.

            pw system stop
            pw system status
            pw system start
            pw system status
            pw lic list

            NOTE: Restarting my take a while, even knowing all processes are showing up and running you need to wait for "pw lic list" to procedure an output similar to one below:

            BMC TrueSight Operations Management Command Line Interface 2016 version 10.5
            Copyright 1997-2016 BMC Software, Inc. as an unpublished work.  All rights reserved.

            Feature : Server, Expiration : Thu Dec 31 00:00:00 CST 2099, NodeLocked : false


            06) RDP/SSH to Presentation Server and restart this one.

            tssh server stop
            tssh server status

            tssh server start
            tssh server status


            This has to work.

            Regards,

            Suhas Annadate

            1 of 1 people found this helpful