Are you using a report based off a saved search or are you building/filtering from scratch? Doing the latter will cause some fairly significant performance problems, especially if you are using an assignee field.
We are doing the latter. I will try to create some saved searches and hopefully that will help.
Let me know.
We have been seeing a huge delay when launching Service Analytics as well as any type of report we open there is serious lag time.
We rebooted our server last night and not much really changed. There are no other resources running on the server that would cause any slowness.
We are experiencing the same thing. Takes 10 minutes to open a report and then about 10 minutes to download it. I just noticed that any scheduled reports error out. I'm assuming they are actually timing out. I'm working with BMC on other issues having to do with footprints hanging for 10 or so minutes every hour so we haven't had the opportunity to look into this in detail. I hope there is an easy fix for this. Version 20.18.02 has been miserable and we are about ready to ditch footprints and find something else.
We have had similar experience with all things related to Analytics, starting in 20.18.02 through 20.18.03. I have yet to get it to actually work consistently; just haven't been using it as it is not useful at present. Haven't gotten around to working a case because we have had other FP issues taking priority...
I see that this has been a problem for a little while. I am having this problem as well. I am trying to run a custom report from a saved search. It takes a very long time to run from within Analytics. It's really hard to develop a report when it takes 15-20 minutes to even open the report
When I run the search, it runs very quickly. I need to send the data to management so I need to be able to export it and I am not finding a way to do it within FP12.
Is there a way around the lag?