7 Replies Latest reply on Jan 19, 2017 7:00 AM by Yashwant Singh

    Create SLA to Incidents

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      I tried to make a SLA to critical incidents; I want the environment send a mail when a critical incident hasn't got any technical asignee about a minute.


      I configured the SLA:


      When I click in generate SLA, the system allways makes in progress and doesn't change to generated, why?