At BMC, we know that our customers can speed up their upgrade from Remedy 7 or 8 to Remedy 9 and minimize and mitigate any issues, if they use best practices for the strategy and execution of the migration. That’s why we recently released BMC Remedy IT Service Management 9.x: Upgrade Fundamentals as a web-based training (WBT).
This course will explain the major benefits moving to Remedy 9, all necessary steps for an upgrade and the best strategy to plan and execute the migration. You will learn from BMC experts sharing best practices for efficiently upgrading as well as strategies to avoid common problems. In 120 minutes, you will have the keys to help your organization plan and execute an effective upgrade.
Do you have an upgrade to Remedy 9 coming in 2017? If so, what areas of the upgrade present the greatest area of concern?