4 Replies Latest reply on Dec 7, 2016 9:53 AM by PAVEL GUEDEZ

    Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: SRS:ServiceRequestConsole

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      I am trying to open SRS:ServiceRequestConsole trough Application Menu --> Service Request System Management --> New Request, with a custom view and after some Chances I can't do it anymore.

       

      The error is the following:

      Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: SRS:ServiceRequestConsole

       

       

      I did many many times hard flush the midtier cache:

      1) Stop tomcat

      2) Delete all the files on <MID-TIER>\cache\*.*.  They will be re-created. Do not delete "cache" directory itself.

      3) Delete all the files and directories on <MID-TIER>\PluginsCache\*.*.  They will be re-created. Do not delete "PluginsCache" directory itself.

      4) Delete all the files and directories on <tomcat-home>\work\Catalina\*.* . They will be re-created.

      5) Start tomcat.

      6) Flush the browser cache.

       

      I restarted both ARServer an Tomcat service, but still it doesn't show the custom view, but the <Default Administrator View> it can show without a trouble.

       

      Any Idea?

       

       

        • 1. Re: Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: SRS:ServiceRequestConsole
          Ashwanth Padmanabhan

          did you try other browser?

          may be during window open it is supposed to set some fields/variables which is not happening for your view?

          how are you opening up your view? did you write an entry point active link to open srs request console form..your custom view?

          did you see midtier log? in config/config.jsp and does it say any meaningful message to understand the issue?

          • 3. Re: Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: SRS:ServiceRequestConsole

            Hi Ashwanth!

            My answers to your questions

             

            Did you try other browser?

                   Yes, I did. I have tried with Internet Explorer and Google Chrome

             

            May be during window open it is supposed to set some fields / variables which is not happening for your view?

                   The custom view it is a copy from <Default Administrator View>, it has all the fields, I just make this custom view to change positions and hide some fields which client does not want to watch and it worked until now, I just rearrange the position of some fields and started to fail

             

            how are you opening up your view? did you write an entry point active link to open srs request console form..your custom view?

                     I just modify de default view of the form to this new custom view, and it took the change from the application menu

             

            And if I write de url with the  Default Administrator View, it works perfectly!

            http://<MID-TIER>:8080/arsys/forms/<ARSERVER>/SRS%3AServiceRequestConsole/Default+Administrator+View/

             

            But url with the custom view, it get the error

            http://<MID-TIER>:8080/arsys/forms/<ARSERVER>/SRS%3AServiceRequestConsole/PeticionTelefonica/

             

            did you see midtier log? in config/config.jsp and does it say any meaningful message to understand the issue?

                  Honestly I don't see any meaningful message to understand the issue.

             

             

            This is the entry with the error.

             

            <MTIER><TID: 0000000061> <CATEGORY:com.remedy.log                > /* Tue Dec 06 2016 13:37:56.363  */  <LEVEL: SEVERE     > <TENANT: null                                         > <USER: appadmin>  ARERR [9215] Error interno.

              at com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$3$165a5e5e(IGoatFieldMapServiceCacheAspect.aj:161)

              at com.remedy.arsys.goat.service.GoatFieldService.forceUpdateCache(GoatFieldService.java:69)

              at com.remedy.arsys.goat.field.GoatField.forceUpdateCache(GoatField.java:85)

              at com.remedy.arsys.goat.field.FieldGraph.instantiateFieldsImpl(FieldGraph.java:1210)

              at com.remedy.arsys.goat.field.FieldGraph.instantiateFieldsImpl(FieldGraph.java:1042)

              at com.remedy.arsys.goat.service.FieldGraphService.instantiateFields(FieldGraphService.java:50)

              at com.remedy.arsys.goat.service.DHTMLService.instantiateFields_aroundBody2(DHTMLService.java:132)

              at com.remedy.arsys.goat.service.DHTMLService.instantiateFields_aroundBody3$advice(DHTMLService.java:50)

              at com.remedy.arsys.goat.service.DHTMLService.getHTMLData(DHTMLService.java:132)

              at com.remedy.arsys.goat.service.DHTMLRequestService.getHTMLData_aroundBody0(DHTMLRequestService.java:202)

              at com.remedy.arsys.goat.service.DHTMLRequestService$AjcClosure1.run(DHTMLRequestService.java:1)

              at com.remedy.arsys.goat.aspects.IDHTMLServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IDHTMLServiceCacheAspect$1$517e374fproceed(IDHTMLServiceCacheAspect.aj:54)

              at com.remedy.arsys.goat.aspects.IDHTMLServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IDHTMLServiceCacheAspect$1$517e374f(IDHTMLServiceCacheAspect.aj:90)

              at com.remedy.arsys.goat.service.DHTMLRequestService.transmitHTML(DHTMLRequestService.java:202)

              at com.remedy.arsys.goat.service.DHTMLRequestService.requestDispatch(DHTMLRequestService.java:846)

              at com.remedy.arsys.stubs.FormServlet.doRequest(FormServlet.java:301)

              at com.remedy.arsys.stubs.GoatServlet.postInternal(GoatServlet.java:135)

              at com.remedy.arsys.stubs.GoatHttpServlet.doGet(GoatHttpServlet.java:57)

              at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)

              at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

              at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

              at com.remedy.arsys.stubs.ResponseTimeFilter.doFilter(ResponseTimeFilter.java:79)

              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

              at com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49)

              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

              at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

              at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

              at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)

              at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

              at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

              at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

              at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

              at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)

              at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)

              at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

              at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

              at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

              at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

              at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

              at java.lang.Thread.run(Unknown Source)

            • 4. Re: Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: SRS:ServiceRequestConsole

              Hi Rahul,

               

              What Version Of ARS and ITSM ?

              I have ARS 9.1, ITSM: 9.1, Apache Tomcat 7.0

               

              I'm going to try to check with the DBAs if they see anyting about Data Base transaction log

               

              Thank you!

               

              Best Regards,

              Pavel Guedez