3 Replies Latest reply on Sep 6, 2016 7:40 AM by Paul Donders

    How to deal with multiple adress

      Share:|

      Hi All,

       

      We have an issue due to the fact our customer have same email used for several user (User have an account for internal role and a second one for external purpose)

       

      In this case, when a mail arrives in the mailbox, it seems that the ticket is not opened, driving to the following error

       

      Does anyone meet this issue ?

       

      Regards

       

      Error Message : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, field integrity exception: unknown (invalid user or group: 00558000001B9b6): [