3 Replies Latest reply on Sep 6, 2016 7:40 AM by Paul Donders

How to deal with multiple adress

Allan Dujiperou Sep 6, 2016 2:50 AM

Hi All,

We have an issue due to the fact our customer have same email used for several user (User have an account for internal role and a second one for external purpose)

In this case, when a mail arrives in the mailbox, it seems that the ticket is not opened, driving to the following error

Does anyone meet this issue ?

Regards

Error Message : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, field integrity exception: unknown (invalid user or group: 00558000001B9b6): [

1. Re: How to deal with multiple adress

Paul Donders Sep 6, 2016 4:04 AM (in response to Allan Dujiperou)

Raise to BMC please and link to Defect BMC #79933. Same applies for inbound email to an existing ticket etc etc
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2. Re: How to deal with multiple adress

Allan Dujiperou Sep 6, 2016 5:47 AM (in response to Paul Donders)

Thank You Paul, the issue has been raised...
I have found a subject on the communities but was indicated to be fixed in a previous version.
Just wait to the resolution so.
Regards
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3. Re: How to deal with multiple adress

Paul Donders Sep 6, 2016 7:40 AM (in response to Allan Dujiperou)

That sound about correct. We raised it previously, but after the patch the issue still occurred.
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