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I am not sure if this is a best practice, but here is what we are doing in version 12:
Reindex on Tuesday, Thursday, and Sunday
Purge History daily
The more you publish, the more you need to reindex. I have also noticed, and maybe I am crazy, but the more use also requires more reindexing and the occasional Tomcat restart. I usually do a Tomcat Restart once a month if I need it or not and once or twice during the week during off peak hours if needed.
We are going to try and cover that in our upcoming Connect with Footprints Webinar scheduled for June 29th.
Feel free to register and check it out. Also, if you can't make the live webinar, the recording will be posted here a few days later.
Good news to hear, I’m already registered for the Webinar. Thanks, Mike!
Dennis, I would upgrade to 11.6.9. But I would also contact support, as it sounds like you may have a problem with it taking two minutes to save a change to a ticket.
I had some Indexing issues that were resolved for me when I upgraded past 11.6.4.