your current version of MyIT is V3.1? If yes, this is a defect of MyIT.
The Problem isn't the Hyperlink, the Hyperlink with KBA ID is the good way to handle new Version of KB Article. If you create a new Version of Article the Hyperlinks keep it running. For example, if you link from KB to KB.
To fix your problem you have to ask BMC Support for Hotfix. I recieved one for two problems...
1.) CASE ID: # 00082921 - Anchor Link Type in RKM Article will not Jump to Sub-Chapter, Jump to HomePage
2) CASE ID: # 00099395 -- Attachments and Related articles are not displayed in MyIT
Aah that's a shame, we currently don't have any support contract in place unfortunately.
Will this fix be incorporated into the next release?
Thanks for the info .
Is it also "normal" that KBA keywords don't seem to save? I've found so many issues over a short period of time but it's hard to tell which ones are genuine bugs and which ones are down to the way I've configured everything.
Is it also "normal" that KBA keywords don't seem to save? .. ?
=> After you writing the word you have press enter! to add one or more keywords to your KBA
Thanks again, clearly I didn't read the instructions properly on that one