5 Replies Latest reply on Mar 23, 2016 7:35 PM by Arjun Nagabandla

    Best process to Delete duplicate CI in CMDB

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      Hi All,


      Just checking if anyone can suggest on the best process to delete duplicate CI's in BMC.ASSET.We have few duplicates as same CI is received from two data source with different naming format. I would like to fix this by correcting the mappings and recon rules.But my concern is below


      1)How to manage the existing approval mappings on those CI's that are to be deleted

      2)How to retain existing associations with change,Incident ,problem etc.I have tested the scenario and OOTB workflow automatically delete them on hard deletion of CI.