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    Remedy AD integration

    Pawan K
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      Hi All,


      We have remedy and AD integration using LDAP. below is how it works:-

      the data from AD comes to a vendor form from where it is populated to a staging from via an escalationa nd then to people form via filter. In people form apart from data from AD we have few manual records also for system and other genric id's.


      Now I have few issues which needs to adressed and need your help in it

      1. as the escalation runs during night so users have to wait for 1 day to get their profile created in remedy

      2. if a user is deleted from AD then the user reocrd still remains enabled in people form.


      do anyone has idea of remedy AD integration via web services.


      We are on remedy 7.6.3

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