11 Replies Latest reply on Jan 29, 2019 3:39 PM by Michelle Lucero

    Is it possible for Ideas to rise above "Below Review Threshold"?

    Michelle Lucero
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      Hello, Ladies and Gentlemen:

       

      I believe I may have seen this question posed by individuals, but I am not sure where to find a response.

       

      1. What criteria is used to determine a status of "Below Review Threshold"?
        1. Is it a certain number of votes?
        2. Is it related to a particular product?
        3. Was the description of the Idea sufficient enough to make a determination?
      2. Once the "Below Review Threshold" status is assigned to a submitted Idea, is it possible to rise above this status by editing content, receiving more votes, updating tags?
      3. Is "Below Review Threshold" the final status?

        • 1. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
          Chris Bolton

          Yes it is possible to rise above the Below Review Threshold. I know that it requires a certain number of votes. It was part of the basic tutorial when you first sign into this community. If my memory is correct, once it reaches 50 or 100 pts its marked to be reviewed. The other is if one of the higher people at Track-It! notice that it is a great idea and should be implemented sooner rather then later.

          • 2. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
            Michelle Lucero

            Hi, Christopher:

             

            Thank you for your response.

             

            Unfortunately, I don't think it is based on points or at least not on 100 pts.  As I've noticed that "Below Review Threshold" has been applied to Ideas that are over 100 points.

             

            I don't follow Track-It!, but have noticed it in the Remedy AR System related areas.

             

            Michelle

            • 3. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
              Jason Miller

              Correct, earlier in the year BMC added automation to the Idea flow: Ideation Process Improvements - coming June 2015

               

              Below is the new flow.

              Ideas_birds_eye_view_v2.png

              So basically BMC added automation to more or less automatically reject Ideas based on popularity so they don't have to weed through them all.

               

              There is more information about the process here:Ideas Process and FAQs

              • 4. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                Jason Miller

                I'll be transparent, BMC included myself and a few others in their plans before they implemented them and I was for these changes. I felt they were better than what was currently happening (basically nothing at all).

                 

                I think in the case of Remedy AR System and Remedy ITSM there were so many Ideas submitted before the Ideas flow change that there really need to be a thorough review the older Ideas before the automation started to reject them. So in theory once the backlog was (manually) addressed, then when the automation kicked in the percentages would work much better and the system would automatically keep the volume under control. What we are actually seeing people are not very engaged in the Idea process I think for two reasons 1) lack of promotion by BMC (besides "go submit and Idea" and 2) people gave up after the first few years where Ideas were ignored and stayed Active for years on end.

                • 5. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                  Jamie Boley

                  I completed agree with your comments Jason Miller.  Even with this new idea automation and concept, it's still a bit frustrating that there isn't much emphasis put by BMC for folks to continue to review other ideas and vote on them.  There's a lot of the "go out there and create your idea", but not much about the importance on continuing to review ideas and vote on others. I'd really like to see some marketing on the importance of ideas, but at a minimum I think there needs to be something at Engage 2016 to get this going more.

                  Jason Miller wrote:

                   

                  What we are actually seeing people are not very engaged in the Idea process I think for two reasons 1) lack of promotion by BMC (besides "go submit and Idea" and 2) people gave up after the first few years where Ideas were ignored and stayed Active for years on end.

                  • 6. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                    Lori Brown

                    Are you actually seeing Ideas getting implemented?

                    • 7. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                      Jamie Boley

                      I've had 3 of my ideas implemented within this last year for Smart IT, but all 3 were "no-brainers" where functionality was left out, whereas other ideas that are more RFE based haven't.

                      • 8. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                        Jason Miller

                        Yes, I have seen a few. Not nearly as many as we expect but there has been some movement. On the Remedy side of things many have been Smart IT like Jamie noted. Many I think were already on their roadmap or were done because there is so much focus on Smart IT right now. In some cases the Idea were submitted for the Mid Tier interface but were marked as delivered under Smart IT. The implemented Idea doesn't address specifically what the submitter was asking for but is covered by BMC's new direction.

                        • 9. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                          Chris Bolton

                          Here is an answer about an idea I had from Track-It:

                           

                          HELLO CHRISTOPHER BOLTON

                           

                          YOUR IDEA, SOFTWARE LICENSE ASSIGNMENTS TO USERS, HAS BEEN LABELED AS BELOW REVIEW THRESHOLD BECAUSE IT HAS NOT YET RECEIVED A SUFFICIENT SCORE (POINTS) TO INITIATE AN OFFICIAL PRODUCT TEAM REVIEW AND RESPONSE. YOUR IDEA WILL STAY IN THIS STAGE UNTIL IT REACHES THE TOP 15 PERCENT OF THE FORUM IDEAS BASED ON SCORE IN ITS LIFETIME OR UNTIL A PRODUCT MANAGER IDENTIFIES IT AS AN IDEA THAT IS WORTH CONSIDERING FOR A FUTURE RELEASE BASED ON ALIGNMENT TO PRODUCT DIRECTION AND OVERALL MARKET DEMAND.

                           

                          ______________________________________________________________________________

                           

                          TAKE A MOMENT TO ENSURE YOU VOTED ON THIS IDEA AND CONSIDER THESE SUGGESTIONS TO BUILD SUPPORT.

                           

                          PRODUCT FORUM DISCUSSIONS - MANY IDEAS COME FROM FORUM DISCUSSIONS SO BE SURE AND POST A COMMENT WITH YOUR IDEA LINK.

                           

                          IDEA COMMENTS - FOLLOW UP WITH COMMENTS TO YOUR IDEA AND UPDATE YOUR IDEA AS NEEDED.

                           

                          ______________________________________________________________________________
                          BEST PRACTICES THAT GET RESULTS.

                           

                          IDEA TITLE - SHORT HEADER THAT IS EYE CATCHING AND DESCRIPTIVE.

                           

                          A SHORT SUMMARY IN IDEA BODY - WHAT IS THE BUSINESS NEED / PROBLEM TO BE SOLVED? FOCUS ON THE WHAT, NOT THE HOW.

                           

                          REASON FOR ENHANCEMENT - SCENARIO: GIVE THE BUSINESS USE CASE THAT ILLUSTRATES WHY THE REQUEST IS IMPORTANT, DESCRIBE THE CHALLENGE THAT INITIATED THIS REQUEST.

                           

                          BUSINESS IMPACT - CONTRAST CURRENT STATE WITH THE FUTURE STATE AFTER THE ENHANCEMENT IN TERMS OF IMPROVEMENTS TIED BACK TO PERFORMANCE, AVAILABILITY, PRODUCTIVITY OR RISK REDUCTION, DESCRIBE THE IMPACT IF THIS IS NOT IMPLEMENTED.

                          • 10. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                            Michelle Lucero

                            Hi, Christopher:

                             

                            I like the response you received in the Track-it community.  Unfortunately, I have never received a response in the BMC Remedy ITSM community like that....not even close.

                            • 11. Re: Is it possible for Ideas to rise above "Below Review Threshold"?
                              Michelle Lucero

                              My question has been answered in the comment section of, Idea Stages Explained.

                               

                              According to Vishnu Nair, for ideas to climb out of the 'Below Review Threshold' status, the number of votes in ITSM for example, have to increase to the top 10 percentile to move to the 'Product Team Review' stage.

                               

                              So, it is about a percentile change, not a specific count.

                               

                              I did mean to ask if all BMC products have to hit the same percentile.  Meaning, does ITSM look for top 10 percentile where AR System might be top 15?

                               

                               

                              Thank you for all that commented.

                              Michelle