2 Replies Latest reply on Dec 3, 2015 12:50 PM by Joe Wiard

    Users cannot login at TrackItWeb/SelfService/Login until they have logged in at TrackItWeb/SelfService and changed their password

    Joe Wiard
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      Is this by design? We don't want or need users to set a password in TrackIt because they will always login through SSO or, at least, login with their network credentials. Is there a way to bypass this? Or is this happening in error?

       

      Under their User object in TrackIt Administration, "User must change password..." is unchecked, and they have access to TrackIt Web, and also the ability to sign in with NT credentials.

       

      I realize that under Configuration > Administration > Self Service, we have chosen Grant new users access and force them to change their password, but the only other option is to deny them access. Is what I'm asking possible?