1 2 Previous Next 20 Replies Latest reply on Aug 26, 2015 1:11 PM by Chris McLane

    Track It Reports

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      Hello,

       

      I am trying to use the reports feature on Track-IT 11.2 to generate reports that will give certain data.  The data I would like to generate reports for includes:


      1) ticket response time per engineer as well as group-wide

      2) ticket close time per engineer as well as group-wide

      3) percentage of tickets opened vs closed per engineer as well as group-wide

      4)daily, weekly and monthly ticket volume per engineer as well as group-wide


      I tried to run these on my own and received an error stating that "Selected report requires input parameters..." how can I set these "input parameters" so that these reports can be generated. 


      I would also like to know if and how these reports can be generated in an excel spreadsheet rather than a pdf file.

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