4 Replies Latest reply on Jun 12, 2015 2:39 AM by Jorge Lavín

    Account user locked

      Hi all:


      I'm having this issue: My user is locked to access the BNA portal, and the log is the following:


      Jun 11, 2015 4:31:25 PM org.apache.catalina.realm.JNDIRealm authenticate
      SEVERE: Exception performing authentication
      javax.naming.directory.InvalidAttributeValueException: [LDAP: error code 19 - Exceed password retry limit. Account locked.]; remaining name ''


      How may I have access again to the application


      Thanks for your time