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    Upgrade Remedy(7.6.04)-ITSM(7.6.03) to 8.1

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      hello all,

       

      i hv existing remedy environment with following configuration: -

      Remedy (AR System + Atrium Core) : 7.6.04

      ITSM (IM + PM + CM + SRM + SLM): 7.6.03

       

      now planning to upgrade 8.1 complete remedy+itsm.

       

      proceeding with parallel upgrade and performing below steps: -

      - prod-db backup

      - ar server8.1 installation with new fresh db on staging

      - atrium core8.1 installation

      - restoring prod-db backup with overwrite

      - now what next? getting stuck. how to proceed from here.

       

      can anyone pls help me to move ahead or correct me if im missing anything or on wrong track?

      thnx in adv.

       

      regards,

      samsung

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