What is the purpose and goal of this post?

Hi, Deepti -

WIth that specific of questions, they were probably looking for a candidate that had more experience than you have currently. Rather than giving you answers to specific questions (because they will change from interview to interview) I would encourage you to continue learning about the system through this forum and the documentation and, if you have access to an AR System, practice building forms and workflow.

When you go out to interview, you probably want to aim at a job that is not quite as senior-level as this job sounds from the questions. Now if they advertised it as an entry-level and then still asked all those questions, well that's a different issue...

Good luck with your job search!

Anne Brock

The purpose of an interview is to see whether the candidate and the company are a good match.  You are not doing yourself or the company any favors by posting questions and seeking answers.  IMHO, THERE IS NO SUBSTITUTE FOR EXPERIENCE!  I learned this lesson years ago when I had a CNE (Certified Novell Engineer) on-site doing some work.  It was obvious that he was able to answer the questions and pass the test for his certification, but he really didn't have any experience and subsequently had no clue of what he was doing in a practical, real world situation!

Rather than post the questions seeking answers, you should be adding the questions to your goals of areas that you need to learn and understand.

Good luck!

Steve

P.S.  In addition to on-the-job experience, if you are able, I would look into training through BMC Remedy Education Services!

Hi Deepti,

I just by chance saw this post and i am really impressed with STEVE's reply on this.

I would like to congrats Steve for this valuable advice and to you as well who got the absolute answers of your remedy questions.

Gud luck Deepti....:)

Thanks steve for giving positive responce.:)

Best Regards,

Navneet Kumar Sharma.

hi deepthi

Can you please expalin me whatare the step we followed while upgradation?

Nagendra,

Have a look at below link. It Will give you idea on upgrade.

Are you Planning to Upgrade to ITSM 8.1?

Reading /Practicing is the best way to find answers. :-)

Regards

RP

Hi Nagendra Puritipati,

Your question is is a bit of topic from the original post as well as this is a very old discussion. I think you will have much more success with responses if you submit a new question.