Please run the Op Rule against your device that actually collect data about your monitor(s). The rule can be found under Custom Inventory Folder > Monitor Manufacturer Information. Run a second step to Update and Upload the custom Inventory. The “Screen Information” information will be found under the device > inventory > custom…
Hi Steve, thanks for your answer.
I followed your steps and added Update and Upload custom inventory steps. But the result was the same as shown below:
As you can see this is in Hardware - Desktop Monitor section. I mentioning this since I enter in Inverntory - Custom as you answered, the screen is in blank:
Perhaps I'm doing something wrong?
Thanks in advance and best regards
Can you please add the two steps you assigned and ran against that device. This works so need to see what may be off with your rule. Just need to make sure the process was completed to find out why this is not reporting back. You could always contact Tech Support if you need a faster response.
The first step looks okay but I tend to leave the default "Screen Information" as is where I see you modified.
The second step you have concerns me. You only need the "Update Custom Inventory" Step. You have two so please remove and just use this one shown below. If you still get no data then change these options below to "Force Upload" and Uncheck "differential Upload".
Once it runs it may take 3-5 minutes before it will show up under the custom Inventory of the device you assigned it to...
I had a few avance in this case so I would like to share it with you. Finally I'm using a WMI class called WmiMonitorID, wich is located on root\wmi.
I brings me the serial ID of each monitor as expected but in a format of ASCII array. Since I have to upload this information to CMDB, thru pentaho I defined a java class to converti it to string and to a readable format.
However, I can't obtain the correct information of manufacturer and model of each monitors. All of these are displayed as generic monitor with no model
All monitors are HP but different models. If I have some new avance, I will be sharing it with you.
In the other hands, if you faced something like this (maybe with another device) I will appreciate some light to torubleshoot.
1 of 2 people found this helpful
Thanks. I was searching for This & it resolved my issue.