1 2 Previous Next 18 Replies Latest reply on May 16, 2015 9:57 AM by Oscar Garcia Andrade

    Perl webservice create incident

    Sameer Salve
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      Hi,

       

      I am trying to create a Perl webservice client using SOAP Lite to create Remedy v8.1 incident.

      I am getting below error while calling the create incident webservice in Remedy.

      I am not sure why the "Impact" field is having issue.

       

      Error after executing the Perl script >

      -----------------

      Fault :ERROR (8961): A required element is missing from the XML input document.; <Impact>

      Faultcode :soapenv:Server.userException

      Faultdetail :hostname<hostname>

      SOAP::SOM::DESTROY: ()

      ---------------

       

      SOAP Envelop I send via the script.

       

      <soap:Body>

        <ns1:HelpDesk_Submit_Service>

          <Reported_Source xsi:type="xsd:string">Web</Reported_Source>

          <Product_Categorization_Tier_1 xsi:type="xsd:string">Software</Product_Categorization_Tier_1>

          <Product_Categorization_Tier_2 xsi:type="xsd:string">Application</Product_Categorization_Tier_2>

          <Product_Categorization_Tier_3 xsi:type="xsd:string">IT</Product_Categorization_Tier_3>

          <Impact xsi:type="xsd:string">2-Significant/Large</Impact>

          <Urgency xsi:type="xsd:string">3-Medium</Urgency>

          <Assigned_Group xsi:type="xsd:string">Support-Group</Assigned_Group>

          <Assigned_Support_Company xsi:type="xsd:string">Service-Infrastructure</Assigned_Support_Company>

          <Assigned_Support_Organization xsi:type="xsd:string">IT-Tools</Assigned_Support_Organization>

          <Categorization_Tier_1 xsi:type="xsd:string">Request</Categorization_Tier_1>

          <Manufacturer xsi:type="xsd:string">Vmware Inc</Manufacturer>

          <Product_Name xsi:type="xsd:string">Patrol</Product_Name>

          <Service_Type xsi:type="xsd:string">User Service Request</Service_Type>

          <Status xsi:type="xsd:string">New</Status>

          <Action xsi:type="xsd:string">CREATE</Action>

          <Create_Request xsi:type="xsd:string">Yes</Create_Request>

          <Summary xsi:type="xsd:string"> Test</Summary>

          <Notes xsi:type="xsd:string">All your IPs combined as one here along with any free form text</Notes>

          <Authorization xsi:type="xsd:string" />

          <Remedy_Login_ID xsi:type="xsd:string">loginID</Remedy_Login_ID>

          <Environment xsi:type="xsd:string">Production</Environment>

        </ns1:HelpDesk_Submit_Service>

       

      Any help is appreciated.

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