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1. Re: Flashboard service is not starting on our Environment(QA)
Ganesh GoreJan 23, 2015 1:33 AM (in response to Abdul Moid Mohammed)
did you check flashboard logs? [arfbserver.log and files under //ARSystem/flashboards/logs]
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2. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 23, 2015 1:47 AM (in response to Ganesh Gore)Hi Ganesh,
Yes,i checked the logs.... Unable to connect to the server.
-- <main> <FlashServer> <2014-12-13 21:18:40,332> <Next attempt will be at Sat Dec 13 21:23:40 EST 2014>
<main> <FlashServer> <2014-12-13 21:23:44,641> <ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect CCIASD10.CEDARCRESTONE.COM:1060
. Flashboard server made 10 attempts to connect to server.>
<main> <FlashServer> <2014-12-13 21:23:44,641> <Exiting after making 10 attempts to connect to server> ----
Appreciate your response at the earliest as always.
Regards;--Abdul Moid
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3. Re: Flashboard service is not starting on our Environment(QA)
Ganesh GoreJan 23, 2015 2:18 AM (in response to Abdul Moid Mohammed)
log entries seem to be very old. delete old log files and start flashboard service again.
the other old post says this issue can be occur due to too may records in FB:History form :
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4. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 23, 2015 4:56 AM (in response to Ganesh Gore)Hi Ganesh,
As per your information, i have deleted the old log files and deleted the records from FB:History too.
But still the service for Flashboard did not start.
Appreciate reponse at your earliest availability.
Regards;--Abdul Moid
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5. Re: Flashboard service is not starting on our Environment(QA)
Ganesh GoreJan 23, 2015 7:04 AM (in response to Abdul Moid Mohammed)
try to start flashboard service from command prompt.
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6. Re: Flashboard service is not starting on our Environment(QA)
Thorsten FleischmannJan 23, 2015 10:13 AM (in response to Abdul Moid Mohammed)
Make sure you didn't change the password / licence of "Demo" (or different account you configured for fb server)
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7. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 27, 2015 4:07 AM (in response to Thorsten Fleischmann)Hi Thorsten,
We didnt change the password for the Demo.Its the same as we used during the installation/Upgrade.
Still any other work arounds,kindly share at your earliest availability.
Regards;--Abdul Moid
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8. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 27, 2015 4:08 AM (in response to Ganesh Gore)Hi Ganesh,
Service didnt start even from Command Prompt.
Please share any other work arounds as such for this issues resolution at your earliest availability.
Regards;--Abdul Moid
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10. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 27, 2015 4:47 AM (in response to Ganesh Gore)Hi Ganesh,
I get the same result as mentioned in the screen capture above in your reply.
Anything else please do share at the earliest.
Regards;--Abdul Moid
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11. Re: Flashboard service is not starting on our Environment(QA)
Ganesh GoreJan 27, 2015 4:57 AM (in response to Abdul Moid Mohammed)
Now go to Services and check the status of flashboard service. It should be started.
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12. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 27, 2015 5:04 AM (in response to Ganesh Gore)Hi Ganesh,
No,service didnt start even after the above mentioned process,still it gives the same error.
Error 1067:The Process terminated unexpectedly.
I refreshed the service too but the same .
Regards;--Abdul Moid
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13. Re: Flashboard service is not starting on our Environment(QA)
Ganesh GoreJan 27, 2015 5:28 AM (in response to Abdul Moid Mohammed)
It seems flashboard service related registry entries are corrupted. Please attach arfbserver.log file here.
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14. Re: Flashboard service is not starting on our Environment(QA)
Abdul Moid Mohammed Jan 27, 2015 5:31 AM (in response to Abdul Moid Mohammed)Hi Ganesh,
When i run this command :
C:\Windows\System32>net start "BMC Remedy Flashboards Server - :Server Name"
i get the Error The BMC Remedy Flashboard server - Server Name service could not be started.
A System error has occurred.
System error 1067 has occurred.
The Process terminated unexpectedly.
Earlier we had the issue with ARS service on one of our environment,when we checked the Registry Entry for that has issue,we used to see " " (Quotes appear at the Image Path)once the quotes are taken and re ran the services then it was back to normal but for the Flashboard service we dont see the Registry to be with the quotes too.
Any updates still please let us know.
Regards;--Abdul Moid