Hi Everyone,
We are on Windows Environment with ARS,ITSM 8.1.
Flash-board service is not starting since few days,apart from that things with the server and functionality is normal.
As per the blogs and KB's on communities and ARS blogs we have checked all the test cases mentioned.
Screen capture of the error attached for reference.
Appreciate response at your earliest availability.
Regards;--Abdul Moid
Jan 23, 2015 1:33 AM
did you check flashboard logs? [arfbserver.log and files under //ARSystem/flashboards/logs]
Hi Ganesh,
Yes,i checked the logs.... Unable to connect to the server.
-- <main> <FlashServer> <2014-12-13 21:18:40,332> <Next attempt will be at Sat Dec 13 21:23:40 EST 2014>
<main> <FlashServer> <2014-12-13 21:23:44,641> <ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect CCIASD10.CEDARCRESTONE.COM:1060
. Flashboard server made 10 attempts to connect to server.>
<main> <FlashServer> <2014-12-13 21:23:44,641> <Exiting after making 10 attempts to connect to server> ----
Appreciate your response at the earliest as always.
Regards;--Abdul Moid
Jan 23, 2015 2:18 AM
log entries seem to be very old. delete old log files and start flashboard service again.
the other old post says this issue can be occur due to too may records in FB:History form :
Hi Ganesh,
As per your information, i have deleted the old log files and deleted the records from FB:History too.
But still the service for Flashboard did not start.
Appreciate reponse at your earliest availability.
Regards;--Abdul Moid
Jan 23, 2015 7:04 AM
try to start flashboard service from command prompt.
Jan 23, 2015 10:13 AM
Make sure you didn't change the password / licence of "Demo" (or different account you configured for fb server)
Hi Thorsten,
We didnt change the password for the Demo.Its the same as we used during the installation/Upgrade.
Still any other work arounds,kindly share at your earliest availability.
Regards;--Abdul Moid
Hi Ganesh,
Service didnt start even from Command Prompt.
Please share any other work arounds as such for this issues resolution at your earliest availability.
Regards;--Abdul Moid
Jan 27, 2015 4:32 AM
did you try below command ? What is the output ? :
Hi Ganesh,
I get the same result as mentioned in the screen capture above in your reply.
Anything else please do share at the earliest.
Regards;--Abdul Moid
Jan 27, 2015 4:57 AM
Now go to Services and check the status of flashboard service. It should be started.
Hi Ganesh,
No,service didnt start even after the above mentioned process,still it gives the same error.
Error 1067:The Process terminated unexpectedly.
I refreshed the service too but the same .
Regards;--Abdul Moid
Jan 27, 2015 5:28 AM
It seems flashboard service related registry entries are corrupted. Please attach arfbserver.log file here.
Hi Ganesh,
When i run this command :
C:\Windows\System32>net start "BMC Remedy Flashboards Server - :Server Name"
i get the Error The BMC Remedy Flashboard server - Server Name service could not be started.
A System error has occurred.
System error 1067 has occurred.
The Process terminated unexpectedly.
Earlier we had the issue with ARS service on one of our environment,when we checked the Registry Entry for that has issue,we used to see " " (Quotes appear at the Image Path)once the quotes are taken and re ran the services then it was back to normal but for the Flashboard service we dont see the Registry to be with the quotes too.
Any updates still please let us know.
Regards;--Abdul Moid