3 Replies Latest reply on Nov 23, 2015 7:43 AM by Juliette Murray

    RemedyForce Service Level Milestone Notifications not Firing

      Hello

       

      I have set up a notification to fire when my SLA time remaining is 10% but it isn't working.  I am testing in the sandbox so the recipient to the out of the box email goes to myself (Admin) only.

       

      The SLA works as expected but no notifications are being sent.

       

      I set up the the milestone action asshown below:

       

      Is there something I have missed?pic 1.png

       

       

      Thanks

       

      Sonya