9 Replies Latest reply on Feb 12, 2015 4:50 PM by Richard Brothers

    Approval Plugin only works in Command Prompt

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      I have come across a rather odd issue.


      Recently I could not get the Approvals to come online.  It turned out it was a plugin issue to begin with.  I found that some of my jar files were corrupt so I moved them from the primary server in our server group to our secondary server.


      Then I noticed that the service account running Remedy did not have permissions to the aej.log file.  I has to reset the permissions on the server and deleted the aej.log file.


      Now all the plugins are functioning again; however, the approval plugin does not...


      If I leave the following approval plugin in the armonitor.cfg file it does not activate the approval server:

      "C:\Program Files\Java\jre7\bin\java" -Xmx256m -classpath "C:\Program Files\BMC Software\ARSystem\approval\bin;C:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr81_build001.jar;C:\Program Files\BMC Software\ARSystem\approval\bin\arasj81_build001.jar;C:\Program Files\BMC Software\ARSystem\arserver\api\lib\arcmnapp81_build001.jar;C:\Program Files\BMC Software\ARSystem\approval\bin\armaskingImpl81_build001.jar;C:\Program Files\BMC Software\ARSystem\arserver\api\lib\log4j-1.2.14.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x "ARserver1" -i "C:\Program Files\BMC Software\ARSystem" -m


      If I comment it out and then run it as administrator using the same service account I use for Remedy from command prompt it will run as long as I don't close the window or a large duration of time has passed.


      Has anyone see this issue?


      I am running Server Group.

      Remedy ITSM 8.1.01

      Windows 2008 R2

      Two Mid-Tiers


      I attached my log files.