Yes, This link is very helpful but it didn't solve my problem. Things work fine if we test from SOAP UI but don't understand why our client is getting full path name of the attachment instead of only attachment name.
Let me make sure I have this correct... You have an external app that is consuming a Remedy web service to get attachments.
The external app is receiving exactly what is stored in the ARS system. If you look at the attachment in ARS you will see that the full path is what was uploaded to the system