2 Replies Latest reply on Sep 30, 2014 6:15 PM by Rahul Priyadarshy

    Remedy Session timed out - 10 Minutes

    Elizabeth T
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      Hi team,

       

       

      Business users are facing the issue wherein they are getting session timeout in 10 minutes only. Please find below screenshot taken from users machine

       

       

      Please note that we have set Session Timeout as 30 minutes on all Remedy web servers.

       

       

      Error shot.jpg

      AR System Version / Patch : 7.6.04 SP3

      Mid-Tier Information : 7.6.04 SP4 201303041411 Hotfix

      Apache Tomcat version : Apache Tomcat/6.0.20

       

           Browser Configuration : Internet explorer 8.0

       

      Arerror :

       

       

      Sun Jan 27 04:40:25 2013: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

       

      Signal: 15Sun Jan 27 04:40:25 2013 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500)

       

       

      Sun Jan 27 04:40:25 2013 0 : Message not in catalog -- message number = 8749 (ARERR 8749)

       

       

      Sun Jan 27 04:42:19 2013 390600 : Invalid filter definition. (ARERR 343)

       

      Sun Jan 27 04:42:19 2013 NEO:FMS:FLT_CreatePEasChildNMaster__o

       

      Sun Jan 27 04:58:07 2013 390635 : The SQL database operation failed. (ARERR 552)

       

      Sun Jan 27 04:58:07 2013 ORA-12545: Connect failed because target host or object does not exist

       

      Tue Jan 29 05:48:47 2013 Dispatch : Operation cancelled due to error (ARAPPERR 4502)

       

      Tue Jan 29 05:48:47 2013 - -

       

      Tue Jan 29 10:44:07 2013 Dispatch : Operation cancelled due to error (ARAPPERR 4502)

       

      Tue Jan 29 10:44:07 2013 - -

       

      Tue Feb 5 23:41:33 2013 15

       

      Tue Feb 5 23:41:49 2013 : Action Request System(R) Server Version 7.6.04 SP3 201206051559

       

      (c) Copyright 1991-2011 BMC Software, Inc.

       

      Tue Feb 5 23:43:29 2013 390600 : Missing data in the SQL database (filter.numActions) (ARERR 556)

       

      Tue Feb 5 23:43:29 2013 390600 : Invalid filter definition. (ARERR 343)

       

      Tue Feb 5 23:43:29 2013 NEO:FMS:FLT_CreatePEasChildNMaster__o

       

      Tue Feb 5 23:55:13 2013 390603 : The SQL database operation failed. : ORA-01407: cannot update ("ARADMIN"."T1058"."C7") to NULL (ARERR 552)

       

      Tue Feb 5 23:55:13 2013 390603 : The SQL database operation failed. : ORA-01407: cannot update ("ARADMIN"."T1058"."C7") to NULL (ARERR 552)

       

      Wed Feb 6 00:25:34 2013 Dispatch : Operation cancelled due to error (ARAPPERR 4502)

       

      Wed Feb 6 00:25:34 2013 - -

       

       

       

       

       

      Wed Feb 6 15:46:30 2013 390620 : An application command failed. (ARERR 4554)

       

      Wed Feb 6 15:46:30 2013 Application-Delete-Entry "SYS:Action" 000000002128234

       

      Wed Feb 6 17:52:11 2013 390620 : The default notification mailbox is not specified (ARERR 8965)

       

      Wed Feb 6 17:52:11 2013 390620 : Cannot locate mailbox. : GetEmailMailboxID() -- remedy (ARERR 9803)

       

      Thu Feb 7 13:22:29 2013 Dispatch : Operation cancelled due to error (ARAPPERR 4502)

       

       

      Fri Mar 7 15:51:41 2014 Approve : Status Cannot be changed once Cancelled or Rejected (ARERR 10000)

       

      Fri Mar 7 15:51:41 2014 Approve : Status Cannot be changed once Cancelled or Rejected (ARERR 10000)

       

       

      Sat May 31 16:28:01 2014 390680 : The default notification mailbox is not specified (ARERR 8965)

       

      Sat May 31 16:28:01 2014 390680 : Cannot locate mailbox. : GetEmailMailboxID() -- default outgoing mailbox (ARERR 9803)

       

      Sat May 31 16:28:02 2014 390680 : The default notification mailbox is not specified (ARERR 8965)

       

      Sat May 31 16:28:02 2014 390680 : Cannot locate mailbox. : GetEmailMailboxID() -- default outgoing mailbox (ARERR 9803)

       

      Please suggest me