3 Replies Latest reply on Oct 8, 2014 4:56 AM by Abhishek Sukumar

    hpd: help desk n hpd:worklog archive ITSM 8.1

    Abhishek Sukumar
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      Hi folks,

       

      I would like to archive helpdesk records n it's corresponding worklog records. Helpdesk ll b set with a qualification like "submit date < 3 months and status > resolved". Now wat qualification do I set on worklog form to make sure worklog records is archived.

       

      Thanks,

      Abhishek