4 Replies Latest reply on Sep 8, 2014 8:12 PM by Ganapathy Hariharan

    Need details on Capacity Rating and Task Capacity Rating

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      Hi All,


      Can someone please provide details about fields added on Assignment tab on People form. We want to use capacity based routing for auto assignment.

      Capacity Rating - Does it support all ITSM modules? What are all the modules?

      Task Capacity Rating - Does it support all the tasks irrespective of ITSM module?

      What do you mean by Open Tickets? Is it assigned with Open status?

      Need details on Knowledge Capacity Rating and Assigned fields as well.




      We are on ITSM 8.1 version.



      Sreeni Kotha